Faq Sections
- - Search for the product you are interested in, either in the search bar at the top or directly in the store categories
- - If the product has multiple variants, select the size and color
- - Add the product to the cart
- - Click on "proceed with purchase"
- - Enter the personal data and the shipping address to which you want the package to arrive
- - Choose your shipping method
- - Choose your payment method
If you encounter a problem and are unable to complete the purchase, the reasons may be different, sometimes your registration may be incomplete or during the payment phase there may be a delay in the transmission of data to the credit card institution or the site may have a technical problem. Don't worry, to solve it quickly send us an email (to: info@labiancheriaperlacasa.com), briefly describe the problem and write us your phone number we will contact you in a short time and find the right solution.
Very simple, click on this link, simply enter the email with which you registered on our site, then you will receive an email containing instructions for resetting your password.
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You must send it back to our address, remember to put your references inside the package.
Return shipping address is as follows:
COMPANY MASSA ELIO
Via Torino, 72
10077 San Maurizio Canavese -TO-
tel. 011-9277642
If you need to make a return, write us an email (to: info@labiancheriaperlacasa.com) and indicate your order reference, we will reply authorizing you to send the goods back.
You have the option of returning the goods within 14 days from when you received the order, whatever the reason.
You have 2 solutions:
1. Send your return to our address with your trusted courier. The goods must be sent back to: DITTA MASSA ELIO Via Torino, 72 10077 San Maurizio Canavese -TO- tel.0119277642
2. At your request we can pick it up with our courier for € 9.90. This amount will be deducted from the refund.
The driver will show up at your home with the necessary documents and pick up your package, simply repack the goods and put your order reference, name and surname inside the package.
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The shipping cost is €9.90. The shipping cost is not "hidden" in the products but is truly separate, we want you to know, you will pay the pure cost of the products excluding the shipping fees.
Normally since we receive the order in 2 working days we ship, we have all the products you see in our warehouse. If by chance any product is momentarily out of stock you will be contacted by phone or email you have provided, we will still try to ship it as soon as possible.
The courier always makes 2 delivery attempts, if on the second attempt it does not find anyone brings the package back to their warehouse and puts it in storage, you will be contacted to release the stock from us or from the courier who will notify you via SMS.
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